For shops and online stores

24/7 Customer Service

Answers at any hour with real stock, places the order and says where the shipment is.

service · store WhatsApp and website

Any Sella boots left in a 42? I want them for Saturday.
In a 42 there are 3 pairs in store and 6 in the warehouse. Shall I hold a pair for pickup or ship it? Shipped, it arrives Friday 25.
Hold them, I'll come by Saturday. Irene Vidal.
Done, Irene: order 4817, Sella boot in a 42, held in store until Saturday 26. We open at 10:00.
Order · 4817 · in-store pickup
ItemSella boot · 42
CustomerIrene Vidal
PickupSat 26 · opens 10:00
Stock · 422 store · 6 warehouse
Store alertOrder 4817 · Sella boot 42 · have it ready for Saturday 26.

How it works

Four steps, from the question to the order.

  1. store · catalog and stock
    Items1,240 products
    Stockstore, warehouse
    Ordersweb and store
    Hours10:00–14:00 · 17:00–20:30
    ClosedSundays

    We gather your catalog, stock and orders, just as you have them

  2. customer · WhatsApp · 22:15
    Any Sella boots left in a 42? I want them for Saturday.
    Stock · Sella 42Hours · SaturdayShipping

    The customer asks on WhatsApp or your website, at any hour

  3. order · 4817 · pickup
    Order · 4817 · in-store pickup
    ItemSella boot · 42
    CustomerIrene Vidal
    PickupSat 26 · opens 10:00

    It answers with the stock and places the order

  4. customer · Saturday · 9:40
    Good morning, Irene: your order 4817 is ready in store. We open at 10:00. Order 4817 · ready

    It tells the customer when the order is ready

What it does

Any Sella boots left in a 42? I want them for Saturday.
In a 42 there are 3 pairs in store and 6 in the warehouse. Shall I hold a pair for pickup or ship it? Shipped, it arrives Friday 25. Stock · Sella 42 · read 22:15

Knows what's left, and where

It reads stock by size and store when it answers, and says it as it is: how many are left and where.

Where's my order? It's 4791.
It left yesterday, Tuesday, with the courier and arrives Thursday 24 in the morning. I'll tell you when it's out for delivery.
Order · 4791 · shipped
LeftTuesday 22
Statuson its way
ArrivesThursday 24

Says where the order is

Shipped, on its way, delivered: it answers with the status and the date, without checking the courier's dashboard.

My boots arrived with the sole coming off. I want to exchange them.
I'm sorry about that. The store handles this: I'm passing them your message and the order, and they'll reply tomorrow from 10:00.
Store alertOrder 4732 · boots with the sole coming off · wants an exchange. Awaiting a reply.

Exchanges and complaints go to the store

A late return or a product that arrived damaged isn't its call: it passes it to the store and tells the customer.

Runs on your server

Stock and orders are read on your server, not on anyone else's.

Inside the store's server

Customers write on WhatsApp and on your website

  • Any Sella boots left in a 42?
  • Where's my order? It's 4791.
  • How long do I have to exchange boots?
  • The catalog and the stock

24/7 Customer Service

  • Orders, with their status
  • The answer, with the status

    3 left in store; 4791 arrives Thursday.

  • The alert to the store

    An order to prepare, a complaint to handle.

The stock and your customers' data stay on your server.

What it costs

Setup
€1,000one-off
  • We load your catalog, stock and orders and connect it to your WhatsApp and your website
  • We leave it answering customers in about 30 days, at one store or several
Maintenance
€195/ month · no lock-in
  • Monitoring, updates and support from the people who built it
  • A new season comes at no extra cost

The same package for every product. No lock-in, VAT not included. If your case needs more than the standard, we say so before we start.

Frequently asked questions

Does it work with the store's WhatsApp?

Yes. It connects to the store's number through the WhatsApp Business API and also answers on your website. The number stays yours, and anyone on the team can step into a conversation whenever they want.

Where does it get the stock from?

From wherever you keep it: your point-of-sale software, your ERP or your online store. It reads it when it answers, not from a copy: if the last pair sold at 19:50, at 22:15 it no longer offers it. If your software can't connect, we look at it during setup.

Does it take payment or close the sale?

It doesn't take payment. It places the order for in-store pickup or sends the link to your online store to pay. Payment still goes through wherever it goes today.

Where is my customers' data kept?

On your server. Conversations, orders and phone numbers stay there, and if you ever leave the service, they stay where they were.

Working on something similar?

Tell us about it in the assessment. It's free, and you leave with a yes or a no.